Terms of service

These terms are an agreement between you and Blynksolve Ltd, a company incorporated in Ireland. In these terms, “Blynksolve”, “we”, “us” and “our” mean Blynksolve Ltd.

They cover your use of the website at pharmadiagrams.com and the PharmaDiagramsproduct (together, the “Service”). By using the Service, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

If your organisation has signed a separate order form or agreement with us, such as an Enterprise agreement, that agreement comes first where it conflicts with these terms.

The Service is for business use by people aged 16 or over. You agree to give accurate account information and to keep it up to date.

You are responsible for your account and for keeping your sign-in details safe. Tell us promptly if you think someone else has gained access. If you add other users under your account, you are responsible for their use of the Service.

We offer a free plan and an Enterprise plan. The current plans, what they include, and any limits are set out on our pricing page. Reviewers who only read and comment are always free.

Enterprise plans are governed by a separate order or agreement. Where fees apply, you agree to pay them as stated, plus any taxes. We may change our plans or prices, and if we do we will give reasonable notice before a change affects you.

When you use the Service, you agree not to:

• break the law, or infringe anyone else's rights;
• upload content you have no right to use, or that contains malware;
• try to access accounts, data, or systems that are not yours;
• copy, reverse-engineer, or resell the Service, except where the law says you may;
• place an unreasonable load on the Service, or interfere with how it works for others.

You are responsible for the content you put into the Service and for making sure you are allowed to use it the way you do.

You keep ownership of the drawings, comments, and other content you create in the Service. We do not claim ownership of it.

You give us the limited permission we need to host, store, process, and display your content for one purpose only: to provide the Service to you and the people you share with. We do not use your content to train AI models, and we do not sell it. You can export your drawings as PNG or JSON at any time.

We own the Service itself: the software, the symbol library, the design, and the PharmaDiagrams and Blynksolve names and logos. We give you a limited, non-exclusive, non-transferable right to use the Service while these terms are in force. Nothing here transfers our intellectual property to you.

This clause matters, so we state it plainly. PharmaDiagrams is an authoring tool. Under ISPE GAMP 5 it is a Category 1 tool: qualified, not validated.

We say this on our security page and our about page too, because a regulated buyer does not forgive an overclaim, and neither would an auditor.

We work to keep the Service available and reliable, but we do not promise it will never be unavailable. We may need to carry out maintenance, and we may change, add, or remove features over time. For a significant change that affects you, we will give reasonable notice.

Some features are marked as experimental or beta, such as Visio import. These are provided as they are, may change, and should be checked before you rely on them.

How we handle personal data is set out in our privacy policy. Where we process the content you put into the Service, we do so as a processor on your instructions; a data processing agreement that meets GDPR Article 28 is available on request.

We provide the Service with reasonable care and skill. Beyond that, and to the extent the law allows, the Service is provided “as is”, without other warranties. In particular, we do not warrant that the Service is fit for a specific regulatory purpose; that responsibility, and the validation behind it, stays with you, as set out above.

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for indirect or consequential loss, or for lost profits, lost revenue, or lost or corrupted data beyond what reasonable backups would have prevented. Our total liability to you for any claim is limited to the greater of the fees you paid us in the twelve months before the claim, or 100 euros.

You agree to cover us for reasonable losses we suffer because you used the Service in breach of these terms, broke the law, or infringed someone else's rights through the content you put into the Service.

You can stop using the Service and close your account at any time. We may suspend or end your access if you seriously or repeatedly break these terms, or where we must to protect the Service or other users. We will give notice where it is reasonable to do so.

When the agreement ends, your right to use the Service stops. You will have a reasonable window to export your content before we delete it, unless the law requires us to keep some of it. The clauses that should outlast the agreement, such as ownership, liability, and governing law, continue to apply.

We may update these terms as the Service and the law change. The date at the top shows when we last did. For a significant change we will give reasonable notice. If you keep using the Service after a change takes effect, you accept the updated terms.

These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction over any dispute, unless the law gives you the right to bring a claim somewhere else.

These terms are written for business use. If you use the Service as a consumer, any mandatory rights you have under your local law are not affected.